DolphinNL

You'll see the preparation time for each item next to its availability. Most items have a preparation time of 24/48 hours. It's even possible for your items to be shipped the same day if they can be delivered immediately and are paid for before noon.

Delivery times depend on the selected carrier and the destination country. Please note that these times are approximate and apply only to business days, excluding weekends and public holidays.

DolphinNL has added a menu to the control panel to view the latest tracking information for your most recent orders. You can find this menu in Trackings under the Orders menu. Within this tool, you can choose whether to view the tracking information for a single order or for all orders at once. You can also filter the information based on the order status.

You can estimate the shipping costs and delivery time in the DolphinNL shopping cart yourself.

Yes, you can track every package using the tracking identification number in your control panel.

At DolphinNL there are 3 different types of shipping available.

Service without proof of delivery

This is a postal service that doesn't require a signature upon delivery of the order. Therefore, there is a certain risk of delivery disputes.

On DolphinNL this service is indicated by an envelope.

Service with proof of delivery

in this case it concerns a service for which a signature is required upon delivery of the order.

On DolphinNL this service is indicated by a box and a pencil.

Pallet service

This is a pallet delivery. Please note that you will need an accessible unloading area and equipment and resources to receive the delivery.

On DolphinNl, this service is indicated by a pallet and a pencil.

If you wish to cancel an order and stop delivery, you can cancel it from the Order menu in your Control Panel.

However, we would like to inform you that due to the high level of automation in order management, the timeframe within which an order can be canceled may be short. The cancellation process is automatic, and for this reason, if the system does not allow a cancellation, it will no longer be possible.

Please check your orders, delivery addresses, amounts, products, quantities and properties carefully before completing them.

All our items leave the warehouse with the packaging in perfect condition.

The first thing you should check is whether the number of packages received matches the number sent. Second, thoroughly inspect each package externally for signs of impact or mishandling, such as bumps, dents, holes, damaged boxes, courier labels, or any other sign that could lead to suspicion that the goods may be damaged. It is mandatory to leave a note and signature on the courier's waybill, either on paper or digitally (PDA), stating "PACKAGE VISIBLY DAMAGED" if these signs are present. Failure to sign a package as VISIBLY DAMAGED and subsequently presenting images showing visible damage will automatically result in the claim being rejected.

No, we don't accept payment upon delivery. We offer secure payment methods such as credit/debit cards, PayPal, bank transfer, etc.

We currently ship to all countries within the European Union.

For selected destinations outside the EU, shipping may also be available depending on the order and local regulations.

💡 If you would like to confirm delivery to a specific country, please contact our support team before placing your order.